All persons wishing to make a booking must complete and sign our booking form and all such persons will be bound by the conditions which follow. The person or persons included on the booking form are hereafter referred to as the client.
All bookings are made with Christian Journeys & Tours which arranges the programs described on our web-site and will be referred as the company throughout these terms and conditions. No person has any authority on the company's behalf to vary these booking conditions.
1) PAYMENT/ACCEPTANCE OF BOOKING
All clients must sign the booking form. Any clients over the age of 70 or with preexisting medical conditions are required to complete a medical form which must be signed and dated by a physician. All forms should then be returned to the company with the applicable deposit. The balance of the tour price is due for payment 60 days before the departure date. If this balance is not paid by this time the company reserves the right to treat the client's booking as cancelled and the deposit kept by "CJ&T". If a booking is made 60 days or less before the departure date then the full amount is payable at the time of booking.
2) CANCELLATION BY THE CLIENT
Any cancellation by a client must be made in writing and acknowledged by the company. The date on which the letter is received by the company will determine the cancellation charge applicable. The cancellation charges are expressed hereafter as a percentage of the total tour price, excluding insurance.
Cancellation more than 60 days before departure: Loss of CAD$300/USD$200.
Cancellation 60-15 days before departure: 50%.
Cancellation 14 days before departure: 100%.
Insurance Coverage
In addition to the above cancellation fees the full insurance premium for any insurance arranged through the company is also payable in the event of a cancellation. You are strongly advised to take out cancellation insurance at the time of making the booking as this will cover cancellation charges in certain circumstances. (Note such insurance will not cover a change of mind.)
3) CANCELLATION OF A TOUR BY THE COMPANY
The company reserves the right to cancel a tour for any reason, but will not cancel a tour less than 60 days before departure except for force majeure, unusual or unforeseen circumstances outside the company's control. When a tour is cancelled by the company, the client may choose between a full refund of all monies paid or any alternative tour offered in lieu by the company. If the alternative tour chosen by the client is of a lower value than that originally booked then the client is entitled to a refund of the price difference. If the alternative tour chosen by the client is of higher price than that originally chosen then the client must pay the difference. The company reserves the right to cancel a trip 60 days prior to departure if the minimum tour participation numbers are not met.
4) UNUSED SERVICES
There will be no discounts or monies refunded for missed or unused services, this includes voluntary or involuntary termination, i.e. sickness, death of a family member, etc.
5) PRICES AND SURCHARGES
We reserve the right to impose surcharges (or price decreases) up to 8 weeks before departure due to unfavorable changes in exchange rates, increases in air fares or other transport costs, increases in local operator costs, taxes, or if government action should require us to do so. Surcharges will be calculated according to the full extra cost, compared to the costs and exchange rates. The company will be responsible for the first 2% of the additional holiday price and the client will be responsible for the balance. If any surcharge results in an increase of more than 10% of the tour cost excluding insurance premiums the client may cancel the booking within 14 days of notification of the surcharge and obtain a full refund.
6) FLEXIBILITY
The client appreciates and acknowledges that the nature of this type of travel requires considerable flexibility and should allow for alternatives. The outline itinerary as given for each tour must therefore be taken as an indication only of what each group may accomplish and not as a contractual obligation on the part of the company. It is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events, which may include sickness or mechanical breakdown, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, climate and other unpredictable or unforeseeable circumstances.
7) TOUR CHANGES
A) By the company: The company reserves the right to change any of the facilities, services or prices described in the brochure before a booking is made. If such a change is made, the client will be told at the time of booking. While the company will endeavor to operate all tours as advertised, reasonable changes in the itinerary may be made where deemed necessary or advisable by the company. If the company makes a major change the company will inform the client as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made the client may choose between accepting the change, obtaining a full refund of all monies paid or accepting any alternative tour offered in lieu by the company. If the major change is due to force Majeure or unforeseen circumstances no compensation is payable. Should compensation be payable the scale will be as condition 4 above.
B). By the client: Transfers - A transfer from one tour to another can only be made more than 60 days before departure date. If such a request is accepted by the company then the company reserves the right to charge an administration fee of 10% of the value of the first booked tour. Any request to transfer received less than 60 days before departure will not normally be accepted. In this case the client must cancel the booking and then re-book on another tour. Amendments - Within 60 days of departure any amendments to a file will depend on availability and be on request basis. Any extra costs incurred will be charged.
8) AUTHORITY ON TOUR
At all times the decision of the company's tour leader or representative will be final on all matters likely to endanger the safety and well being of the tour. Signing our booking form indicates the client's agreement to abide by the authority of the tour leader, who represents the company.
The client must at all times strictly comply with the laws, customs, foreign exchange and drug regulations of all countries visited. Should the client fail to comply with the above, or commit any illegal act when on the tour or, if in the opinion of the tour leader, the client's behavior is causing or is likely to cause danger, distress or annoyance to others we may terminate that client's travel arrangements without any liability on the company's part. If the client is affected by any condition, medical or otherwise, that might affect other people's enjoyment of the tour, the client must let the company know at time of booking.
9) TRAVEL DOCUMENTS
The client must be in possession of a valid passport (your passport must be valid 6 months past your return date), all visas, permits and certificates including vaccination certificates, insurance policies, required for the whole of the journey -the client accepts responsibility for obtaining these. Any information or Advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc is given in good faith but without responsibility on the part of the company.
10) FACTORS OUTSIDE THE COMPANY'S CONTROL (FORCE MAJEURE)
The company will do its best to minimize the effects of matters outside its control but cannot accept any liability for these matters which include political disputes, border closures, refusal of visas, industrial action, delayed flights, unforeseeable climate, etc.
11) INSURANCE
It is mandatory that all clients have travel insurance if traveling with the company and this insurance must cover personal accident, medical expenses and repatriation expenses. It is strongly recommended the coverage be extended to include cancellation, curtailment, loss of effects and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to the client.
When the client has taken travel insurance through the company, the client acknowledges that he or she is satisfied with the levels of Insurance arranged by the company. Where he or she has not taken such insurance the client acknowledges that the price of the tour alone does not include the cost of any insurance. When obtaining travel insurance from a source other than the company the client must ensure the insurer is aware of the type of travel to be undertaken.
12) RESPONSIBILITY
All services herein are organized by the company. Notice is hereby given that all arrangements made on behalf of customers are made by organizers on the sole condition that the organizers shall not be held responsible for any injury, death, accident, delay, loss, damage or irregularity which may be occasioned through acts of any company and/or persons engaged in carrying out the arrangements and Christian Journeys & Tours, acts as an agent for transport companies, hotels and other contractors and shall not be held liable for any injury, damage, loss, delay or irregularity that may occur, including, but not limited to, any defect in a vehicle or any other form of conveying a traveler, acts of God, detention, delays or expenses arising from quarantine, strike, theft, force majeure, civil disturbance, government restriction or regulation, accident by aircraft, boat, bicycle, motor vehicle or any other form of transport or in any hotel or guest house, pension, or other form of accommodation. The client acknowledges that the quality of the products organized by the company, including accommodations and all other services related to the tour which are organized by the company, are not within the control of the company and that in any event the quality of such products may be compromised by local conditions. Accordingly, the client hereby releases the company from all claims and injuries related to the quality of such products. The information contained in this brochure is correct to the best of the company knowledge and the company accepts no liability for any innocent inaccuracies contained herein.
The company reserve the right to alter any itinerary in progress or service at any time without penalty to the company. Any additional expense or cancellation shall be borne by the customer. The organizer reserves the right to withdraw or refuse any service to any customer at the discretion of the organizer. Payment of deposit is taken as acknowledgement and agreement of the above items.
13) CLAIMS AND COMPLAINTS
If a client has a complaint against the company the client must first inform the tour leader or company representative whilst on the tour in order that the leader/representative can attempt to rectify the matter. If this does not resolve the complaint, the client should contact the company directly by telephone. If satisfaction is still not reached through these means then any further complaint must be put in writing to the company within 30 days of the end of the tour. The company will not accept any liability of claims received after this period.
14) AIRLINES
The contents of this website do not commit the airlines mentioned therein, or any airline whose services are used in the course of any tour. The responsibility of the airlines is limited to the carriage of passengers and baggage in accordance with their conditions of carriage.
15) LOCAL CONDITIONS
Due to political and cultural differences, as well as generally tougher physical conditions, travel to the areas we visit involves risks other than those we take in our daily lives. It is also the client's own responsibility to acquaint him/herself with all possible relevant travel information, including their own External Affairs Office and any other source available to him/her. The client acknowledges that his/her decision to travel to his/her chosen destination is made in light of consideration of this information, and accepts that he or she is willing to assume the personal risks attendant upon such travel.
16) OPTIONAL EXTRA'S
Although most tours are very comprehensive there may be times when "optional" items are offered. These optional extras do not form part of the tour or contract. It is understood and accepted by the client that any assistance given by the tour leader or representative in arranging such optional extras does not render the company liable for such optional extras. Amongst others, such optional extras include rafting, sightseeing flights and other extras which are not included in the tour price.
17) SEVERABILITY
In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this Agreement or amended accordingly only to such extent necessary to allow all remaining Terms and conditions to survive and continue as binding.
18) SUCCESSORS AND ASSIGNS
These Terms and Conditions shall ensure to the benefit of and be binding upon the company and the Client and their respective heirs, legal personal representatives, successors and assigns.
For more information or to reserve your place please contact Christian Journeys at 1 877 465 3442 or
email us at info@Christian-Journeys.com.
